Shipping policy
Last Updated: July 25, 2026
This Shipping Policy applies to all orders placed on ajaini.com and ajaini.in (the "Website"), operated by Ajaini Living. By placing an order on the Website, you agree to the terms of this Policy.
1. Shipping Coverage
Ajaini currently ships orders only within India. We do not offer international shipping at this time.
2. Shipping Charges
We offer free shipping on all orders, with no minimum order value requirement, unless otherwise stated at the time of a specific promotion or offer.
3. Order Processing Time
3.1 Orders are typically processed and dispatched within 1-2 business days from the date of order confirmation and successful payment (or COD order placement).
3.2 Orders placed on weekends, public holidays, or during high-volume sale periods may experience longer processing times.
3.3 Order processing time does not include the transit/delivery time specified in Section 4.
4. Delivery Timeline
4.1 Once dispatched, orders are typically delivered within 5-7 business days, depending on the delivery location and courier serviceability.
4.2 Delivery timelines are estimates and not guaranteed. Actual delivery may be delayed due to factors beyond Ajaini's control, including but not limited to courier delays, weather conditions, regional restrictions, incorrect address details, or force majeure events.
4.3 Delivery to certain remote or non-serviceable pin codes may take longer or, in some cases, may not be available. Serviceability will be confirmed at checkout.
5. Cash on Delivery (COD)
5.1 Ajaini offers Cash on Delivery (COD) as a payment option on eligible orders and locations.
5.2 COD availability is subject to order value, delivery location, and courier partner serviceability, and may not be available for all orders.
5.3 Ajaini reserves the right to cancel or convert a COD order to prepaid at its discretion, in cases of suspected fraud, repeated order refusals, or other risk factors.
6. Order Tracking
Once your order is dispatched, a tracking number/link will be shared with you via email, SMS, or WhatsApp, as applicable, to enable you to track the shipment status.
7. Delayed, Lost, or Undelivered Shipments
7.1 If your order has not been delivered within the estimated delivery window, please contact our customer support team with your order details for assistance.
7.2 In the event a shipment is lost in transit or undelivered due to courier-related issues, Ajaini will investigate the matter with the courier partner and, upon confirmation, arrange for a replacement or refund, at Ajaini's discretion.
7.3 Ajaini is not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated shipping information provided by the customer at the time of order.
8. Failed Delivery Attempts
If a shipment is undeliverable due to the customer's unavailability, refusal to accept the order, or incorrect address details, the order may be returned to Ajaini. In such cases, re-shipping charges (if applicable) or resolution will be communicated to the customer on a case-by-case basis.
9. Changes to This Policy
Ajaini reserves the right to modify or update this Shipping Policy at any time. Changes will be effective from the date of posting on the Website. Continued use of the Website constitutes acceptance of the updated Policy.
10. Contact Us
For any questions regarding shipping or order delivery, please contact:
Ajaini Living, Keralam, India
This Shipping Policy should be read together with our Terms and Conditions, Privacy Policy, and Return and Refund Policy.