Refund policy

Last Updated: August 2, 2026

This Return and Refund Policy ("Policy") applies to all purchases made on ajaini.com and ajaini.in (the "Website"), operated by Ajaini Living. By placing an order on the Website, you agree to the terms of this Policy.

1. Return Window

1.1 Ajaini offers a return window of 7 (seven) days from the date of delivery for eligible products.

1.2 Requests for return raised after the 7-day window will not be accepted.

2. Exchange Only Policy

2.1 Ajaini offers exchange only on eligible returns. We do not offer refunds for change-of-mind returns, incorrect size selection, or similar reasons. Refunds are provided only in cases where the customer received the wrong product or a product with a manufacturing defect, as detailed in Section 5.

2.2 Customers may exchange an eligible product for a different size, colour, or another product of equal value available on the Website, subject to stock availability.

2.3 If the exchange amount differs in value from the original product, the customer will be required to pay the difference, or the balance amount will be issued as store credit, as applicable.

2.4 If the requested exchange item is out of stock or otherwise unavailable, and no suitable alternative is accepted by the customer, a refund will be processed to the original payment method as per Section 4.

3. Return Eligibility Conditions

To be eligible for a return/exchange, the product must:

• Be unused, unwashed, and unaltered;
• Have all original tags, labels, and packaging intact;
• Not fall under the non-returnable categories listed in Section 6;
• Be accompanied by the original invoice or order confirmation;
• Be accompanied by a clear, unedited unboxing video of the product showing the packaging being opened;
• Be accompanied by a clear and specific reason for the return request.

Returns will not be accepted or processed without a valid unboxing video and a clear stated reason for return. Ajaini reserves the right to refuse a return or exchange request if the product does not meet the above conditions upon quality check, or if the submitted unboxing video is unclear, edited, incomplete, or does not correspond to the product/order in question.

4. Refunds

4.1 Refunds are provided only in the following circumstances: (a) the customer received the wrong product, or (b) the product has a manufacturing defect, as verified under Section 5. Refunds are not applicable for change-of-mind, incorrect size selection, or any reason outside of these two circumstances, except as provided under Section 2.4.

4.2 Where applicable, refunds will be processed only to the original payment method used at the time of purchase.

4.3 Refunds will be initiated after the returned product has been received and quality-checked by Ajaini. Processing timelines may vary depending on the customer's bank or payment provider and are beyond Ajaini's control.

5. Damaged, Defective, or Incorrect Items

5.1 If you receive a product that is damaged, defective, or different from what you ordered, you must report the issue within the 7-day return window, along with supporting evidence, including a clear, unedited unboxing video and a clear description of the issue.

5.2 Upon verification, Ajaini will offer a replacement of the same product, an exchange, or a refund to the original payment method, at Ajaini's discretion, depending on product availability. Refunds under this section will only be issued where the product received was the wrong item or had a manufacturing defect.

6. Non-Returnable Categories

The following categories of products are not eligible for return or exchange:

• Innerwear and lingerie, for hygiene reasons;
• Sarees;
• Suits;
• Customizable/customized products;
• Products purchased under sale, clearance, or discounted promotions.

7. Return Shipping Charges

7.1 For returns/exchanges raised for reasons other than a manufacturing defect or incorrect item shipped (e.g. size or colour exchange), Ajaini will arrange the reverse pickup, but the customer will bear the return shipping cost of INR 200. This amount will be deducted from the exchange/refund value or charged separately to the customer, as applicable.

7.2 This charge does not apply to returns raised for damaged, defective, or incorrectly shipped products under Section 5, where Ajaini will bear the full return shipping cost.

8. How to Initiate a Return/Exchange

8.1 To initiate a return or exchange, customers must contact Ajaini through the channels specified on the Website within the applicable return window, along with the order number, a clear reason for return, and a valid unboxing video of the product.

8.2 Once approved, a reverse pickup will be scheduled, or the customer may be asked to ship the product back, as communicated by Ajaini's support team.

9. Changes to This Policy

Ajaini reserves the right to modify or update this Return and Refund Policy at any time. Changes will be effective from the date of posting on the Website. Continued use of the Website constitutes acceptance of the updated Policy.

10. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Ajaini Living, Keralam, India

This Return and Refund Policy should be read together with our Terms and Conditions and Privacy Policy.