Privacy policy

Last Updated: July 25, 2026

Ajaini Living ("Ajaini," "we," "us," or "our") operates the websites ajaini.com and ajaini.in (collectively, the "Website"). This Privacy Policy describes how we collect, use, disclose, and protect the personal information of users who visit or transact on the Website ("you" or "User").

By accessing or using the Website, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please refrain from using the Website.

1. Information We Collect

We may collect the following categories of information from you:

1.1 Information you provide directly:

  • Name, email address, phone number, and shipping/billing address;
  • Order details, purchase history, and payment-related information (processed via secure third-party payment gateways);
  • Marketing preferences, including opt-in for WhatsApp, email, or SMS communications;
  • Any information you provide when contacting customer support, submitting reviews, or filling forms on the Website.

1.2 Information collected automatically:

  • Browsing behaviour, pages visited, time spent on the Website, and referral sources;
  • Device information, IP address, browser type, and operating system;
  • Cookies and similar tracking technologies (see Section 4 below).

2. How We Use Your Information

We use the information collected for purposes including:

  • Processing and fulfilling orders, including payment processing, shipping, and delivery;
  • Communicating with you regarding orders, order status, and customer support queries;
  • Sending promotional and marketing communications via email, SMS, or WhatsApp, where you have opted in;
  • Improving the Website, our products, and overall user experience;
  • Conducting analytics to understand browsing patterns and Website performance;
  • Detecting and preventing fraud, unauthorised transactions, or misuse of the Website;
  • Complying with applicable legal and regulatory requirements.

3. Marketing Communications

3.1 With your consent, we may send you promotional offers, product updates, and marketing messages via email, SMS, and/or WhatsApp.

3.2 You may opt out of marketing communications at any time by using the unsubscribe link provided in emails, replying "STOP" to SMS/WhatsApp messages, or contacting us directly. Opting out of marketing communications will not affect transactional communications related to your orders.

4. Cookies and Tracking Technologies

4.1 The Website uses cookies and similar tracking technologies (such as Google Analytics and Meta Pixel) to enhance user experience, analyse Website traffic, and measure the effectiveness of our marketing efforts.

4.2 Cookies are small data files stored on your device that help us recognise repeat visits, remember preferences, and understand how the Website is used.

4.3 You may control or disable cookies through your browser settings; however, doing so may affect certain functionalities of the Website.

5. Sharing of Information

5.1 We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5.2 We may share your information with trusted third-party service providers strictly for the purpose of operating the Website and fulfilling orders, including:

  • Payment gateway providers, for processing transactions;
  • Courier and logistics partners, for order delivery;
  • Analytics service providers, for Website performance and traffic analysis.

5.3 These third parties are authorised to use your information only to the extent necessary to perform their services and are contractually or otherwise obligated to maintain its confidentiality.

5.4 We may also disclose your information where required to comply with applicable law, regulation, legal process, or governmental request.

6. Data Storage and Security

6.1 We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

6.2 Payment information is processed through secure, PCI-DSS compliant third-party payment gateways. Ajaini does not store your card, UPI, or banking credentials on its own servers.

6.3 While we strive to protect your personal information, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including for order fulfilment, customer support, legal, accounting, or reporting requirements, after which it will be securely deleted or anonymised.

8. Your Rights and Choices

Subject to applicable law, you may:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information, subject to our legal and legitimate business retention requirements;
  • Withdraw consent for marketing communications at any time;
  • Manage cookie preferences through your browser settings.

To exercise any of these rights, you may contact us using the details in Section 11 below.

9. Children's Privacy

The Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised Policy will be posted on the Website with an updated "Last Updated" date. Continued use of the Website following such changes constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:

Ajaini Living, Keralam, India

By using ajaini.com or ajaini.in, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.